Dreamforce 2025 marked the official arrival of the Agentic Enterprise — where AI systems don't just assist, they execute. Salesforce CEO Marc Benioff declared that businesses must now evolve beyond AI-assisted workflows to truly autonomous operations. Our team at Implementology was on the ground presenting six sessions. Piyusha Pilania  (Salesforce MVP, 13x certified) and Tejkaran Singh  (development specialist) delivered sessions on Slack integration, Agentforce workflows, Lightning Web...

In today’s competitive business environment, customer expectations for quick and seamless support have never been higher. When customers face long response times or repeated escalations, their trust in a brand can erode quickly. That’s why leading organizations are embracing Slack and Salesforce integration  — a powerful combination that enables teams to collaborate efficiently, automate routine processes, and close cases faster than ever before. At   Implementology , we specialize in helping...

Your Salesforce partner plays a crucial role in how well your CRM supports your business. The right partner helps your teams work efficiently, close deals faster, and deliver better customer experiences. But as your business grows, your needs evolve. Sometimes, your Salesforce partner doesn’t evolve with you. When that happens, your CRM can start feeling slow, outdated, or disconnected from your goals. Here are five signs that it may be time to rethink your current Salesforce partnership —...